I'm always a bit wary of buying footwear online but I wanted these to replace a similar pair of INOV8 boots that I've had for a number of years. Up and Under had the size and colour that I wanted at a good price so I went ahead and ordered them. I'm really pleased with the boots, just as comfortable as my old pair from day one. I had a slight issue with the laces and contacted Up and Under who arranged for a replacement pair to be sent to me, they arrived the next day free of charge. The very friendly and helpful customer service means that I wouldn't hesitate to order from this company again.