We've been trading as a specialist outdoor retailer in Wales since 1977 and in Cyberspace since 1998. Our company details are:
VAT Number: GB 927 5272 08
Company Registration Number: 1342695
All our contact details can be found on the Contacts Page.
This site is certified by Comodo as a Comodo High Assurance Secure Server CA for secure online transactions.
Your financial details are securely sent direct to securetrading the UK's leading independent payment processor. So neither we nor anyone else is able to take a peek at them.
We accept the following credit and debit cards in return for our kit...
If you're still not happy with online ordering then you can phone or email us to create your order...
Email: firstname.lastname@example.org Don't send credit card details via email!
Phone: (+44) (0)29 20 578 579
To do this you will need to have ready the name and separate prices of the item / items that you wish to order, including size and colour specifications when necessary, along with the price in total. We will then email you a secure payment form through our payment gateway Secure Trading. This process will allow you to enter you payment and delivery details securely and safely. We can no longer accept payment details over the phone for your security.
Finally, you can email an order (or save a shopping basket to your hard-drive and attach it to an email if you're feeling clever) to us and we'll add it up and tell you what the total is. We'll then send you a link so you can securely pay by card.
Refunds will be given for faulty or erroneous orders but you must notify us within 7 days of receiving such an order. For more information see our returns section below.
We will ensure that Up and Under responds quickly and effectively in observing the manufacturer's guarantees and the condition of goods supplied by us.
Please write or phone for a quotation of goods not shown on the price list.
We aim to despatch all goods on the day they are ordered or the first working day if the order is placed on a weekend. Our courier collections are mid afternoon so please try to order before 2pm to help us to achieve same day processing when required.
If there are any shortages in an order we will ALWAYS contact the customer IMMEDIATELY for further instructions if this will delay the despatch of an order by more than 7 working days.
Carriage (except for canoes, poles and paddles) will be charged as shown below accurate to the nearest GBP. The carriage costs are generated automatically on the on-line order form.
|Price Range||Shipping Rate|
|£0 to £11.31||£3|
|£11.32 to £22.64||£4|
|£22.65 to £45.33||£5|
|£45.34 to £90.75||£6|
|£90.76 to £181.67||£7|
|£181.68 to £363.69||£8|
|£363.70 to £728.06||£9|
|£728.07 and up||£10|
Delivery is always using a next working day service such as Royal Mail 1st Class, 1st Class Recorded, Tracked 24, Special Delivery and Parcelforce 24 and depends on the value, weight and size of the goods. Please note that only Special Delivery and Parcelforce 24 are a guaranteed next working day delivery.
(carriage outside of the U.K. or for oversized goods within the U.K.)
If you order for delivery outside of the U.K. our website won't take any payment details from you. It will forward your order to Up and Under as a postage pending order at which point we will reply to you with the best postage price that we can provide. You can click to confirm acceptance of the carriage costs on the link on that email which will take you to your order on our site. At this point you will be prompted for your payment details.
In the case of small parcels we may be able to use the Royal Mail at a very reasonable cost, but in most cases we will be using a reputed worldwide courier.
If you order a paddle or pole or other goods that when packaged comes to a length greater than 150cm our website won't take any payment details from you. It will forward your order to Up and Under as a postage pending order at which point we will reply to you with the best postage price that we can provide. You can click to confirm acceptance of the carriage costs on the link on that email which will take you to your order on our site. At this point you will be prompted for your payment details.
The following will give U.K. paddle and pole customers a guide to current pricing (spring 2016). The price is a per parcel price on the deliveries to areas 1, 3 and 5 (i.e. its the same for 1 paddle or 10 if 10 fit into one box). For areas 2 and 4 it is a price for 1 paddle and will increase for multiples. The costing will be as described below:
If you order a boat (kayak, open canoe, sit-on-top, surf board, etc.) our website won't take any payment details from you. It will forward your order to Up and Under as a postage pending order at which point we will reply to you with the best postage price that we can provide. You can click to confirm acceptance of the carriage costs on the link on that email which will take you to your order on our site. At this point you will be prompted for your payment details.
The following will give U.K. customers an idea of average carriage costs (Summer 2018) and are designed to give a rough idea of how much we are likely to quote for delivery with a National Courier:
We do use smaller transport companies that can quote less particularly on the larger boats but we cannot guarantee rapid deliveries with these, i.e. it may be weeks rather than days. We may contact you by email to discuss your options in such instances.
We provide an option to leave delivery instructions on your order. However, if you add a comment that puts your goods at risk, e.g. leave in back garden or behind the bin, you do so at your own risk. Up and Under can no longer take responsibility for the safe delivery of the goods as it opens the goods to the possibility of theft by the courier or passers by or damage by rain, snow, wind etc.
Non-U.K. or non-E.U. countries with a registered VAT (TVA, MWSA) number in their own country can refer to our Ex. VAT prices throughout the website. This is the price that you will be charged once you have reached the checkout and entered your delivery address.
Carriage for all BFPO addresses will be charged at the rate shown for U.K. carriage on your order.
Parcel dimension limits: Max = 1.05m in length and 2.0m length and girth combined and 30kg in weight.
Outside the E.U.
If the delivery address is a static BFPO and is outside the E.U. we will not charge you VAT.
Inside the E.U.
Most BFPO locations within the E.U. are vatable, however, certain addresses are eligible for VAT free sales (at time of last check those serving in Cyprus and Germany). We can only supply to such locations at excluding VAT prices when your order is accompanied by a completed VAT exemption form. Please order your items over the phone or via our eshop and send an accompanying e-mail/fax including the completed exemption form. We can only send the goods once we receive the completed form.
Unfortunately we cannot send goods to Op Telic, Op Herrick or Non-Static BFPO addresses.
(or: how much is the gear in my currency?)
For enquiries about prices in other currencies use the converter http://www.xe.com/.
As we charge £ Sterling (GBP) , the amount you convert at xe.com can only be an estimation.
By ordering via our website the consumer is entering a legally binding contract.
Prices are correct at the time of going to print, but are subject to alteration without prior notice.
In the case of a price change the customer will be notified. He/she will be given the option to cancel the order at this point.
Notification of any expected delays in delivery will be made by us. The customer can then decide if he/she wishes to continue with the order.
The customer has the right to cancel their order within 14 working days of receiving the goods without giving a reason. The customer will have to pay the cost of returning the goods, but will be refunded the full cost of the purchase within 5 days of the return of the goods. This applies to all goods except for food stuffs and P.P.E. (P.P.E. is Personal Protection Equipment and applies to caving, climbing and industrial equipment including helmets, harnesses, ropes, and accessories intended to link a person to a structure / face such as camming devices, karabiners, slings, ascenders, etc.). For more information see our returns info page.
You must notify us within 3 days of receipt if there are any shortages in the order.
This does not affect your statutory rights as a consumer.
Carriage is charged on all packages leaving Up & Under. All goods are sent via Royal Mail, City Link, Parcelforce or Nightfreight using next working day services for mainland U.K. Whilst these services are usually reliable in terms of speed of delivery if you require guaranteed delivery of goods on a next working day basis or before 10am you can arrange to have them sent at an extra cost.
Any goods received damaged must be endorsed on the couriers delivery note as " GOODS DAMAGED " before acceptance. In this case please keep packaging for inspection. For more information see our returns info page.
Up and Under outdoor gear Ltd. has compiled the images and information on this website to the best of its knowledge and belief. However, no warranty is given for their actuality, correctness, and completeness. This shall also apply to all directly or indirectly accessible websites to which reference is made by means of hyperlinks. Up and Under shall not be liable for any information given on the websites referred to by links.
We reserve the right to alter or add any images, information or data provided on this site at any time without prior announcement.
As we have a physical prescence in the form of our shop at 490 Cowbridge Road East, Victoria Park, Cardiff, CF5 1BL a slightly simplified version of our returns policy is displayed below for those wishing to return goods to the shop in person. Please note that time frames are different to the web/mail order returns policy as the post delivery assessment period is not relevant as this is deemed to have been carried out in the shop prior to purchase. If you wish to post goods back to us then please follow the steps for mail order but it is important that you enclose your original till receipt.
Please note that due to Health and Safety Regulations our suppliers will not undertake any repairs to items returned to them in a soiled/smelly condition. We reserve the right to ask for goods returned where there is a warranty to be taken away and cleaned before any action will be taken.